The Smiling Chatbot: Investigating Emotional Contagion in Human-to-Chatbot Service Interactions - Konstantin Prinz - Books - Springer Fachmedien Wiesbaden - 9783658400279 - December 2, 2022
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Konstantin Prinz
The Smiling Chatbot: Investigating Emotional Contagion in Human-to-Chatbot Service Interactions 1st ed. 2022 edition

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The results show that the expression of positive emotions by a chatbot enriches the service interactions by transmitting positive emotions that, in the further course, do also lead to a better evaluation of the service experienced.

223 pages, 10 Illustrations, black and white; XVIII, 223 p. 10 illus. Textbook for German language m

Media Books     Paperback Book   (Book with soft cover and glued back)
Released December 2, 2022
ISBN13 9783658400279
Publishers Springer Fachmedien Wiesbaden
Pages 223
Dimensions 150 × 220 × 10 mm   ·   325 g
Language German  

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