Shipments to the United States
Due to changes in U.S. customs regulations, all shipments to the United States are now subject to customs clearance.
This means that the recipient will be required to pay customs duties, as well as any applicable taxes and fees upon import.
Please also note that delivery may be delayed while the shipment is being processed by U.S. customs.
![Cover for Michelli, Joseph, PhD · Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way (Hardcover Book) [Ed edition] (2015)](https://imusic.b-cdn.net/images/item/original/305/9780071806305.jpg?michelli-joseph-phd-2015-driven-to-delight-delivering-world-class-customer-experience-the-mercedes-benz-way-hardcover-book&class=scaled&v=1647908554)
![Cover for Michelli, Joseph, PhD · Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People (Hardcover Book) [Ed edition] (2013)](https://imusic.b-cdn.net/images/item/original/256/9780071801256.jpg?michelli-joseph-phd-2013-leading-the-starbucks-way-5-principles-for-connecting-with-your-customers-your-products-and-your-people-hardcover-book&class=scaled&v=1647908532)
![Cover for Michelli, Joseph, PhD · The Zappos Experience: 5 Principles to Inspire, Engage, and WOW (Hardcover Book) [Ed edition] (2011)](https://imusic.b-cdn.net/images/item/original/589/9780071749589.jpg?michelli-joseph-phd-2011-the-zappos-experience-5-principles-to-inspire-engage-and-wow-hardcover-book&class=scaled&v=1647908271)
![Cover for Michelli, Joseph, PhD · Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System (Hardcover Book) [Ed edition] (2011)](https://imusic.b-cdn.net/images/item/original/546/9780071773546.jpg?michelli-joseph-phd-2011-prescription-for-excellence-leadership-lessons-for-creating-a-world-class-customer-experience-from-ucla-health-system-hardcover-book&class=scaled&v=1647908390)
![Cover for Michelli, Joseph, PhD · The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Hardcover Book) [Ed edition] (2008)](https://imusic.b-cdn.net/images/item/original/335/9780071548335.jpg?michelli-joseph-phd-2008-the-new-gold-standard-5-leadership-principles-for-creating-a-legendary-customer-experience-courtesy-of-the-ritz-carlton-hotel-company-hardcover-book&class=scaled&v=1647907906)
![Cover for Michelli, Joseph, PhD · The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary (Hardcover Book) [Ed edition] (2006)](https://imusic.b-cdn.net/images/item/original/840/9780071477840.jpg?michelli-joseph-phd-2006-the-starbucks-experience-5-principles-for-turning-ordinary-into-extraordinary-hardcover-book&class=scaled&v=1647907746)